Order Information

Viewing & Tracking Your Order

Customer can view or track their order, as well as see their past order history by visiting the Orders Center. Please note that a login will be required. 

Order Processing

Orders received prior to 12:00 PM Central European Time Zone will be processed within the same business day provided that the goods are in stock and customer identification is verified. To ensure that orders placed online prior to 12:00 PM CET will ship the same day, please review our “Payment Methods” section below and double check product availability with DM-Shop.com customer service. After hour, weekend, and holiday orders will be processed the next business day.

After an order is placed, the customer will receive an order confirmation via email. If there are any discrepancies with your order please contact DM-Shop.com as soon as possible to correct the issue. When the order ships, a shipment tracking number will be provided to the customer via email. To track your package, please refer to the Order Center. Please note that a login will be required.

For more order processing information, please review the Payment Option Section.

Order Changes & Cancellations

Because, we are always striving to ship orders as quickly as possible, there is a limited amount of time during which we can modify or cancel your order. If you would like to attempt to modify or cancel your order, please e-mail us at info@dm-shop.com and include your order number and change/cancellation request or visit our Customer Service Center the same.

We will respond to your request to let you know if we were able to modify or cancel the order. Please note that if you did not receive a reply from Jomashop.com then your request to modify or cancel the order has not been effected.

Need help?

Contact a member of our customer service team by:

  • Calling us at (+32) 2502 7253
  • Contact us on Facebook chat and Instagram direct message
  • Live chatting with our team here
  • Visiting our Customer Service Center

 

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